Refund policy

Refund Policy

Contact: sales@afcrbn.com | returns@afcrbn.com

1. Refunds for Statutory Right of Withdrawal (Consumer Right)

  • Consumers have 14 days from receipt of goods to withdraw from a purchase without giving a reason.

  • To withdraw, contact us at returns@afcrbn.com with your order details.

  • Refunds are processed within 14 days of receiving your withdrawal notice.

  • Refunds will use the same payment method used for the original purchase unless you agree otherwise.

  • The refund may be delayed until we receive the returned goods or you provide proof of shipment.

  • You are responsible for return shipping costs unless otherwise agreed.

  • The refund will include the cost of the goods and standard shipping (if originally paid).

  • You may be liable for any diminished value caused by handling beyond what is necessary to inspect the goods.

2. Refunds for Voluntary Returns (30-Day Company Policy)

  • If you wish to return an item within our 30-day voluntary return period:

    • Item must be unused, in original packaging, and resellable.

    • Return shipping costs are the customer’s responsibility.

    • Refunds are processed within 14 days of receiving and approving the returned item.

    • Original shipping costs are non-refundable.

3. Refunds for Warranty Claims

  • For valid manufacturer warranty claims (360 days):

    • Customer covers return shipping initially, but reimbursed after claim approval.

    • Claims are processed within 7 days of receiving the returned item.

    • After approval, the customer can choose:

      • Refund to original payment method

      • Replacement item, subject to availability

4. Refunds for Statutory Consumer Defect Liability (Rękojmia / 2-Year Right)

  • Consumers have a 2-year statutory right for defective goods under Polish law.

  • Refunds, repairs, or replacements may be requested depending on the defect:

    • Repair or replacement of defective item

    • Price reduction

    • Contract rescission (full refund), if repair or replacement is not possible

  • Refunds are issued according to legal defect resolution timelines.

5. Refund Method

  • All refunds are issued via the original payment method, unless you agree to an alternative.

  • Partial refunds may apply for diminished value of returned goods, in accordance with law.

6. Damaged or Lost Parcels

  • Damaged parcels: Refunds or replacements issued after courier investigation.

  • Lost parcels: Refunds or replacements issued once confirmed lost by courier.

Company: AF.CRBN Filip Ambroży
Address: Ożarowska 40/42, 05-850 Duchnice, Poland